Crucial Conversations Tools For Talking When Stakes Are High Second Edition

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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Pdf/ePub eBook Author: ,
Editor: McGraw Hill Professional
ISBN: 0071772200
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by , Summary

The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Pdf/ePub eBook Author: Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
Editor: McGraw Hill Professional
ISBN: 0071784942
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler Summary

Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how! The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: Transform negative feelings into powerful dialog Make it safe to talk about almost anything Be persuasive, not abrasive Improve professional and personal relationships Impact productivity, quality, and safety in a positive way The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors.

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition Pdf/ePub eBook Author: Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
Editor: McGraw-Hill Professional
ISBN: 0071830596
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield Summary

Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft

Difficult Conversations

Difficult Conversations Pdf/ePub eBook Author: Douglas Stone,Bruce Patton,Sheila Heen
Editor: Penguin
ISBN: 1101496762
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Difficult Conversations by Douglas Stone,Bruce Patton,Sheila Heen Summary

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Change Anything

Change Anything Pdf/ePub eBook Author: Kerry Patterson,Joseph Grenny,David Maxfield,Ron McMillan,Al Switzler
Editor: Grand Central Publishing
ISBN: 0446585440
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Change Anything by Kerry Patterson,Joseph Grenny,David Maxfield,Ron McMillan,Al Switzler Summary

A stunning approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides? Based upon the latest research in a number of psychological and medical fields, the authors of Change Anything will show that traditional will-power is not necessarily the answer to these strivings, that people are affected in their behaviors by far more subtle influences. Change Anything shows how individuals can come to understand these powerful and influential forces, and how to put these forces to work in a positive manner that brings real and meaningful results. The authors present an array of everyday examples that will change and truly empower you to reexamine the way you go about your business and life.

Just Listen

Just Listen Pdf/ePub eBook Author: Mark Goulston
Editor: AMACOM
ISBN: 081443648X
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Just Listen by Mark Goulston Summary

Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of coworkers, friends, strangers, or even enemies. Just Listen reveals how to:• Make a powerful and positive first impression• Listen effectively• Talk an angry or aggressive person away from an unproductive reaction and toward a more rational mindset• Achieve buy-in--the linchpin of all persuasion, negotiation, and sales• And moreWhether you’re dealing with an angry client, a potential customer, or even a friend or family member who isn’t seeing eye to eye with you, your goal is most likely persuasion. And the first make-or-break step to getting there is having them hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.

Conversational Intelligence

Conversational Intelligence Pdf/ePub eBook Author: Judith E. Glaser
Editor: Routledge
ISBN: 1351862073
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Conversational Intelligence by Judith E. Glaser Summary

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

Great Business Teams

Great Business Teams Pdf/ePub eBook Author: Howard M. Guttman
Editor: John Wiley & Sons
ISBN: 9780470428443
FileSize: 494kb
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Great Business Teams by Howard M. Guttman Summary

Understand and decode the inner workings of great business teams with the more than 30 in-depth examples in Great Business Teams: Cracking the Code for Standout Performance. Author Howard Guttman examines and dissects teams at top-management, business-unit, and functional levels and isolates five key factors that drive team performance to offer you insight into the ways these teams achieve success. Using this book, go directly to the marketplace to scrutinize teams in a variety of industries, evaluating the challenges they face and the methods they choose to manage these challenges.

The Intelligent Conversationalist

The Intelligent Conversationalist Pdf/ePub eBook Author: Imogen Lloyd Webber
Editor: St. Martin\'s Press
ISBN: 1466835842
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The Intelligent Conversationalist by Imogen Lloyd Webber Summary

Have you ever been at a cocktail party when all of a sudden you feel like an outsider in the conversation because you have absolutely no idea what the person is talking about? You're standing around with a glass of wine and someone starts talking about how the stock market did that day leading to the career highs of Ben Bernanke and the best way to short a stock. You stand there completely silent because you know nothing about the stock market, let alone the history of economics. You're being pushed to the outside edge of the pack and there's no way to reach gracefully for your iPhone and Google. Fear not: Imogen Lloyd Webber is on a mission to make everyone as conversationally nimble as she has learned to be as a cable news pundit. Her solution: get a few cheat sheets and study up. Remember cheat sheets, those slips of paper filled with facts? As Imogen might say "Google is good, but a cheat sheet is forever..." In eight cheat sheets, Imogen takes you through the facts that come up in most conversations: the English language, math/economics, religion, history, politics, geography, biology and culture. From the history of money to who signed The Magna Carta, Imogen shows you how to get back in a conversation, win any argument and most importantly, how to pivot out of a tough conversational bind. Imogen Lloyd Webber's The Intelligent Conversationalist will help you talk with anyone about anything anytime.

Simply Said

Simply Said Pdf/ePub eBook Author: Jay Sullivan
Editor: John Wiley & Sons
ISBN: 1119285291
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Simply Said by Jay Sullivan Summary

Master the art of communication to improve outcomes in any scenario Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication, based on the Exec|Comm philosophy: we are all better communicators when we focus focus less on ourselves and more on other people. More than just a list of tips, this book connects skills with scenarios and purpose to help you hear and be heard. You'll learn the skills to deliver great presentations and clear and persuasive messages, handle difficult conversations, effectively manage, lead with authenticity and more, as you discover the secrets of true communication. Communication affects every interaction every day. Why not learn to do it well? This book provides comprehensive guidance toward getting your message across, and getting the results you want. Shift your focus from yourself to other people Build a reputation as a good listener Develop your written and oral communications for the greatest impact Inspire and influence others Communicate more effectively in any business or social situation Did that email come across as harsh? Did you offend someone unintentionally? Great communication skills give you the power to influence someone's thinking and guide them to where you need them to be. Simply Said teaches you the critical skills that make you more effective in business and in life.

Power Up Your Mind

Power Up Your Mind Pdf/ePub eBook Author: Bill Lucas
Editor: Nicholas Brealey
ISBN: 1473644879
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Power Up Your Mind by Bill Lucas Summary

Grow your own talent! Bill Lucas, a leading international expert on life-long learning, shows that while we have learned more about how the brain works in the last decade than we have ever known, only a fraction of this is grasped and applied by most people. Power Up Your Mind applies this practical knowledge for the first time and shows you how to learn. Drawing on research from a wide variety of subject areas, from neuroscience to psychology, from motivation theory to accelerated learning, from memory to diet, this book shows how everyone has the capacity to succeed and how most people use only a very small portion of their talents. For learning to be effective, an understanding of how the brain works is essential and unlike most of the recent thinking on the mind, Lucas connects an understanding of the brain with the reality of the workplace and translates what we know about the brain into useful insights for work. Much work-based training is a waste of time and money because the majority of people are neither emotionally ready nor practically inclined to apply their learning to the way they behave. Power Up Your Mind offers a new model of learning - READY, GO, STEADY - which will revolutionize the way you learn and perform.

Business Communication

Business Communication Pdf/ePub eBook Author: ,
Editor: Harvard Business Press
ISBN: 1422131726
FileSize: 1958kb
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Business Communication by , Summary

With advice and tools for improving a wide array of communication skills--from delivering an effective presentation to drafting proposals to the effective use of e-mail--Business Communication helps managers deliver information effectively.

The Art of Dealing With People

The Art of Dealing With People Pdf/ePub eBook Author: Les Giblin
Editor: Les Giblin Books
ISBN: 0961641630
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The Art of Dealing With People by Les Giblin Summary

What is the one quality that all successful people have in common? They have mastered the art of dealing with people! Let this book show you how to: Achieve your goals Handle the human ego Become a master conversationalist Make others feel good about themselves And much more! Skill with people is the one essential ingredient for success and happiness at home and in business. "The Art of Dealing With People" gives you the skills to take your people skills to a level that you never thought possible! Skill in human relations is similar to skill in any other field, in that success depends on understanding and mastering certain basic general principles. You must not only know what to do, but why you're doing it. As far as basic principles are concerned, people are all the same. Yet each individual person you meet is different. If you attempted to learn some gimmick to deal successfully with each separate individual you met, you would be face with a hopeless task. Influencing people is an art, not a gimmick. When you apply gimmicks in a superficial, mechanical manner, you go through the same motions as the person who "has a way," but it doesn't work for you. The purpose of this book is to give you knowledge based upon an understanding of human nature: why people act the way they do. The methods presented in this book have been tested on thousands of people who have attended my human relations seminars. They are not just my pet ideas of how you should deal with people, but ideas that have stood the test of how you must deal with people. That is, if you want to get along with them and get what you want at the same time. Yes, we all want success and happiness. And the day is long past, if it ever existed, when you could achieve these goals by forcing people to give you what you want. And begging is no better, for no one has respect for, or any desire to help, the person who constantly kowtows and literally goes around with his hand out, begging other people to like him. The one successful way to get the things you want from life is to acquire skill in dealing with people. Download now and you will learn how.

How to Talk to Anyone at Work: 72 Little Tricks for Big Success Communicating on the Job

How to Talk to Anyone at Work: 72 Little Tricks for Big Success Communicating on the Job Pdf/ePub eBook Author: Leil Lowndes
Editor: McGraw Hill Professional
ISBN: 1260108449
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How to Talk to Anyone at Work: 72 Little Tricks for Big Success Communicating on the Job by Leil Lowndes Summary

From the bestselling author of How to Talk to Anyone comes a book dedicated to helping business professionals at any level communicate for success on the job You face tough communication challenges every day at work, both in person and online—a toxic boss, backstabbing coworkers, office politics, and much more. Here are immediate, effective, eye-opening actions you can take to resolve those infuriating problems. You will find stories and examples drawn from corporate communications consultant Leil Lowndes’s more than 20 years of training business professionals, from entry-level new hires to CEOs. To succeed today, you must exhibit these crucial qualities, the 5 Cs: CONFIDENCE 10 ways to show your boss and colleagues you are 100 percent self-assured and can achieve whatever you want—and reinforce this image throughout your entire working relationship CARING 14 strategies to demonstrate you care about your colleagues and the company because “people don’t care how much you know until they know how much you care” CLARITY 12 techniques to get your ideas across clearly—and ensure you understand everybody you work with CREDIBILITY14 methods to win the trust and respect of everyone at your company—and impress people who find you on the web COEXISTENCE (WITH CRUEL BOSSES & CRAZY COLLEAGUES)21 tactics to confront the number one workplace nightmare and come out shining Plus one final astonishing technique to guarantee success and happiness in your professional life. After you’ve mastered the unique “bag of little tricks” in this book, you will know How to Talk to Anyone at Work!

Flight of the Buffalo

Flight of the Buffalo Pdf/ePub eBook Author: James A. Belasco,Ralph C. Stayer
Editor: Grand Central Publishing
ISBN: 9780446549301
FileSize: 491kb
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Flight of the Buffalo by James A. Belasco,Ralph C. Stayer Summary

A hardcover bestseller now in paperback presents a management program that encourages employee leadership--which today's companies must have more of if they are to survive the coming decades.

The 11 Laws of Likability

The 11 Laws of Likability Pdf/ePub eBook Author: Michelle Tillis Lederman
Editor: AMACOM
ISBN: 0814416381
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The 11 Laws of Likability by Michelle Tillis Lederman Summary

As the founder and CEO of the management training organization Executive Essentials, Michelle Tillis coaches and trains leaders to experience continual growth and achieve results through the power of collaboration, communication, and relationships. In 11 Laws of Likability, she presents activities, self-assessment quizzes, and real-life anecdotes from professional and social settings to show readers how to identify what's likable in themselves and use those characteristics to build connections with other professionals. The worst thing anyone can do when trying to establish a personal bond with someone is to come across as manipulative or self-serving. That’s why Michelle focuses on the power of authentic connections, which go much deeper and feel much easier than trying to hit self-imposed business card collection quotas. This book presents a new paradigm that shows even the most networking-averse how to network well--and maybe even enjoy the process.You’ll discover how to start conversations and keep them going with ease; convert acquaintances into friends; uncover people's preferences; tweak your personal style to enable engaging, reciprocal interactions; and leave a lasting impression on others after your initial meeting.We all know that networking is important, and that forming relationships with others is a vital part of success. But traditional forms of networking often remove emotions from the equation--focusing only on immediate goals. This book teaches readers how to build the kind of deep relationships that have true staying power, bring genuine joy, and provide long-term support.

The Power of Understanding People

The Power of Understanding People Pdf/ePub eBook Author: Dave Mitchell
Editor: John Wiley & Sons
ISBN: 111872688X
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The Power of Understanding People by Dave Mitchell Summary

How to build lasting connections through meaningful communication Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships. This book provides the tools to understand others' unique communication style as well as your own. Get detailed advice on how to adjust to diverse communication styles, develop a unifying language for the organization, and better match motivational techniques to team members. Through storytelling and experiential exercises, author Dave Mitchell helps you gain insight into your own unique interaction style and teaches you how to communicate, motivate, sell, and service more successfully no matter the personality types involved. Offers insight into the behavior cues and questions to ask to better understand someone's interactive preferences Explains how to enhance your sales efforts by better targeting your brand message to the client's style so that your products/services resonate with them more Examines strategies for creating a high performing work environment and achieve greater customer service excellence Contains conflict resolution strategies, including how to effectively work out differences within a team, between work units, with customers, and even in your personal life Armed with the ability to interpret the behavior of the people around you, you will achieve greater levels of success at work and at home while also learning how to better handle the difficult situations involving people in your life.

The Go-Giver Leader

The Go-Giver Leader Pdf/ePub eBook Author: Bob Burg,John David Mann
Editor: Penguin
ISBN: 0399562958
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The Go-Giver Leader by Bob Burg,John David Mann Summary

“I met last week with your leaders,” Ben began. “I heard what they had to say. And you know, they make a good point.” He paused. Take charge, Ben, he told himself. Take control. He looked around the conference room. Take, take, take. Was that really what he was here to do? With their acclaimed bestseller The Go-Giver, Bob Burg and John David Mann proved that a heartfelt parable could also express a powerful idea. In The Go-Giver Leader (originally pub­lished as It’s Not About You), they offer an equally compelling tale about a struggling small business and the ambitious young executive trying to lead them to a crucial decision. Allen & Augustine has manufactured high-quality chairs for decades. Its people take pride in their work and feel loyal to their owners and management team. But this revered company is now at a crossroads, hurt by a tough economy, foreign competition, and a cash crunch. The air is filled with the scent of uncertainty, anxiety, perhaps even panic. Into this setting enters Ben, who’s been assigned by a larger firm to promote a merger that will rescue Allen & Augustine. Ben’s facts are undeniable: the chair maker can either merge and modernize or go bankrupt and vanish. So why can’t he persuade anyone to buy in, from the CEO on down? Will Ben find a way to sway the employee shareholders before the climactic vote? And can Allen & Augustine survive without losing its soul? The answers may surprise you as you follow Ben on his journey to understanding that the path to genuine influence lies less in taking leadership than in giving it. This revised and updated edition includes a new introduction, a discussion guide, and a Q&A with the authors.

Difficult Conversations (HBR 20-Minute Manager Series)

Difficult Conversations (HBR 20-Minute Manager Series) Pdf/ePub eBook Author: Harvard Business Review
Editor: Harvard Business Review Press
ISBN: 1633690792
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Difficult Conversations (HBR 20-Minute Manager Series) by Harvard Business Review Summary

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.